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Support

This site will help you to

  • Access the public Forum
  • Create a support ticket (email form, requires  login with your account information – username and password)
  • To download older or latest service releases (requires  login with your license information.
  • Update your license to latest Process Modeler version.
    Please note: since version 6 we changed the license model from a permanent to a time based licensing. This implies that your Process Modeler 6 license will expire after the defined period you have paid for. All  Process Modeler licenses less than version  6 will still work together with the corresponding  software.
  • Extend your time base Processed Modeler  greater than version 6.

 

  • Licenses Info

    Login to Licenses Info to see your actual product information. License Information
  • Forum

    The Forum is open and free of charge for all users of Process Modeler. Here you can announce and exchange experiences with other users. Our experts will support you as much as possible. forum
  • E-Mail Support

    For registered users with a valid support agreement we offer email support. Our engineers get in touch with you and reply to your requests via email. email
  • Service release

    Access Service Releases: service-release
  • Update License

    Access Update License Service: update-license
  • Extend License

    Access Extend  License Service: extend-license
  • System Requirements

    Requirements for Process Modeler 6

    OS: XP Home/Professional, Vista, Windows 7, Windows 8, Windows 10
    Microsoft Office:
    Microsoft Visio: Microsoft Visio™ 2007/2010, 2013/2016 (recommended for several features)
    Microsoft Word™ 2007/2010, 2013/2016 (recommended for several features)
    Microsoft Excel™ 2007/2010/2013/2016 (recommended for several features)
    Microsoft PowerPoint™ 2007/2010/2013/2016 (recommended for several features)
    Microsoft Project™ 2007/2010/2013/2016 (required for the planning feature)
    Frameworks:
     
    Microsoft .Net Framework 4.0 or higher and Visual Studio 2010 Tools for Office Runtime (both will be installed during setup) Alternatively, they can be downloaded manually from the following locations:
    - .Net Framework 4.0: http://www.microsoft.com/en-us/download/details.aspx?id=17718
    - Visual Studio 2010 Tools for Office Runtime: http://www.microsoft.com/en-us/download/details.aspx?id=35594
    Browser: Microsoft Internet Explorer 5.01 or higher (needed to install .NET Framework) Microsoft Silverlight™ (needed for Visio™ 2010 HTML export) Important note:
     
    Installation requires administrator privileges for the installation of Frameworks.
    Please make sure, you have installed the latest service packs and updates for your Windows Operating System.
    The Team Repository Administration program requires the Oracle Instant Client for Microsoft Windows (x64) if it is used with Oracle 11g on Windows 7 64-bit. Important: Do not install the Process Modeler installation package contained "Oracle Client - 32bit"!

    Requirements for Process Modeler 5

    OS: Microsoft Windows 2000™, XP Home/Professional, Vista, Windows 7 incl. Microsoft .Net Framework 2.0 or higher Important: Visio™ 2010 requires .Net Framework 4.0 and Visual Studio 2010 Tools for Office Runtime (both will be installed during setup) Alternatively, they can be downloaded manually from the following locations: - .Net Framework 4.0: http://www.microsoft.com/en-us/download/details.aspx?id=17718 - Visual Studio 2010 Tools for Office Runtime: http://www.microsoft.com/en-us/download/details.aspx?id=35594 Microsoft Visio: Microsoft Visio™ 2003/2007/2010 Microsoft Office: Microsoft Word™ 2000/XP/2003/2007/2010 (recommended for several features) Microsoft Excel™ 2000/XP/2003/2007/2010 (recommended for several features) Microsoft PowerPoint™ 2000/XP/2003/2007/2010 (recommended for several features) Microsoft Project™ 2000/XP/2003/2007/2010 (required for the planning feature) Browser: Microsoft Internet Explorer 5.01 or higher (needed to install .NET Framework) Microsoft Silverlight™ (needed for Visio™ 2010 HTML export) Important note:|Installation requires administrator privileges. Please make sure, you have installed the latest service packs and updates for your Windows Operating System. The Team Repository Administration program requires the Oracle Instant Client for Microsoft Windows (x64) if it is used with Oracle 11g on Windows 7 64-bit. Important: Do not install the Process Modeler installation package contained "Oracle Client - 32bit"!